![]() ![]() The best part is that all conversations or interactions you’ve had during your company’s relationship with your customers are saved in Messenger's Inbox. ![]() The inbox brings all messages into one stream that’s easy to filter and sort. Simply because a fast response makes your customers feel important.Ī helpful timesaver is Facebook’s unified Inbox for business pages that includes reviews, comments, and messages sent via Facebook, Instagram, and Messenger, on both mobile and desktop. Try to reduce response times or even better – provide real-time support. Responding to your customers with helpful information is the key to customer service success. You can change the way how your brand interacts with incoming customer messages through the Messenger. To remove Facebook Messenger from your store: When you remove the Messenger, the icon that customers see on your storefront page and product pages will also be removed. You can change these settings again at any time. In the Messenger settings section find Change button style, then click Choose Color.Customizing Messenger buttonsĪfter you've enabled the Message Us button, you can change its style: The app allows you to see all of your notifications from Facebook and Instagram (if connected) in one place. Install Facebook Pages Manager app (avaliable for iOS and Android) to manage messages from your mobile. All conversations are saved in Messenger's Inbox. You can respond to your customers' questions directly from conversations in Messenger and in a single message thread. The button appears on every page of your online store. ![]() That’s it! The Facebook Messenger is added to your Ecwid store.
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